Module 1: 4 hours

Introduction and Welcome/ Policies

Within this module, you will learn how to:

• Define the bandwidth of acceptable behaviors
• Identify features of effective policies
• Communicate why effective policies are important

Module 2: 4 hours

Screening and Selection/ Training

Within this module, you will learn how to:

• Identify red flag behaviors through the screening process
• Create and ask behavioral questions to determine patterns of behavior (determine patterns of behavior through behavioral interview questions)
• Define the levels of access to the consumer
• Implement best practices for background checks
• Identify who needs to be trained (at your organization)
• Differentiate content for each group
• Create a plan for the frequency of training for each group

Module 3: 4 hours

Monitoring & Supervision/ Internal Feedback Systems

Within this module, you will learn how to:

• Demonstrate supervisor roles and responsibilities
• Identify high-risk areas and indicators (including consumers)
• Create a monitoring plan (facilities, consumers, activities)
• Collect and analyze data to identify risks (Identify risks through the collection of data)
• Communicate changes based on feedback to consumers/staff
• Identify and overcome barriers to a climate for reporting

Module 4: 4 hours

Consumer Participation/ Responding

Within this module, you will learn how to:

• Discuss resources for consumer education
• Develop a plan for consumer participation in your organization
• Recognize and interrupt red flag behavior
• Use the continuum to respond to situations

Module 5: 4 hours

Responding (Continued)/ Administrative Practices/ Change Management

Within this module, you will learn how to:

• Respond appropriately to the disclosure of abuse
• Utilize your Board in abuse prevention efforts
• Maintain consistent standard procedures across the organization
• Establish expectations for working with third parties